Nature of the Service
The programs are delivered live via Zoom at pre-scheduled times. Every seat that is booked is deducted from the number of seats available in the group, and no recordings are made available as a substitute for attendance.
All Sales Are Final
Once payment is completed, no refund of the amount paid is given, whether before the program starts or after. The amount will also not be replaced with store credit or another service. Missing a session, or the entire program, does not create a right to a refund.
Please therefore make sure of the schedule, content and required commitment before completing payment. If you have any question before purchasing, contact us and we will gladly answer.
If We Cancel or Reschedule
If we cancel a program or session, we may refund customers. Rescheduling a session is at our discretion, and we will inform customers of any new date. Rescheduling does not by itself entitle a customer to a refund.
Duplicate Charges
If a customer is charged twice for the same order, we will refund one of the charges.
1. Refund Policy
We do not offer refunds. All sales are final once payment is completed, as set out in “All Sales Are Final” above. The only exception is where we cancel a program or session, as set out in “If We Cancel or Reschedule”.
2. Cancellation Policy
We do not accept cancellations once an order is placed.
3. Exchange Policy
We do not offer exchanges. The amount paid is not replaced with store credit or another service.
4. General Conditions
- We sell services only, so no items are returned and no return shipping applies.
- This policy is provided to clearly inform customers of their rights and responsibilities prior to purchase.
5. Contact
For any refund, cancellation, or exchange requests, please contact us at:
majidamansour69@hotmail.com